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    AIM Software Global Support Services

    We offer our clients a global support network

    No high quality product can be used efficiently today without embedding it in a rich framework of services. Although our products render a high degree of user-friendliness, other problems remain to be solved and this is where our well-experienced global partner network comes in to help you.

    One of our primary concerns is the continuous and reliable support of our partners, which increases not only the quality of the system's environment, but also helps to decrease operational risk.

    Resulting from the profound combination of AIM Software's development experience, and its customer relationship processes tailored to each individual customer, AIM Software offers a complete tailored and personalized framework for supporting its existing customers, be it locally or globally.

    Spectrum of our support–related services

    To accomplish the best support-related services for our customers, the following areas are our prime objectives:

    • Local Support: first level support is provided by our local partner.
    • Central AIM Software Helpdesk: Extension of support to second and third levels
    • Localization of software (languages/features)
    • Technical training
    • Global support: AIM Software offers a multitude of support alternatives on five continents, provided solely by its own resources and its partner network.

    How does global support work at AIM Software

    AIM Software-certified partners located in numerous countries around the globe offer your business an around-the-clock point of contact for your most demanding support needs.

    Global support is offered by our partner network:

    • A certified partner network with standardized problem analysis, and unique problem solving methodologies
    • More than 10 languages spoken
    • Standardized methods allowing for optimized quality assurance
    • Individual support and maintenance follow-ups with your official local partner the very next possible local business hour


    Do you want to know more about the global AIM Partner and Support Network?

    AIM Software
    T: +43 1 5124652
    office@aimsoftware.com
    www.aimsoftware.com

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    New White Paper: "Outsourcing Reference Data Management: Opportunities for Cost Reduction and New Revenue Sources" AIM Research Lab has released a new white paper discussing the trends and opportunities around outsourcing in reference data management. Available for free download, this paper illustrates the case of two financial firms which turned their enterprise data management initiative into a new source of business growth. → May 21, 2013
    Download slides and audio from our workshop "Beyond EDM: From Data Management Platforms to Business Applications" at DMS2013 AIM Software held a workshop during the A-Team Group's Data Management Summit 2013 last week in London. You can now download the supportive slides and audio of this session! → Mar 21, 2013
    AIM Software at the Data Management Summit 2013 in London – March 12, 2013 Sponsoring the Data Management Summit 2013, AIM Software demonstrates with Bank Sarasin and SimCorp how EDM initiatives failed to show expected ROIs and the need to a more pragmatic approach to data management focused on immediate business returns. → Mar 06, 2013