AIM Global Support Services

No high quality product can be used efficiently today without embedding it in a rich framework of services. Although our products render a high degree of user-friendliness, other problems remain to be solved and this is where our well-experienced global partner network comes in to help you.

One of our prime concerns must be the continuously impressive and reliable support of our partners, which increases not only the quality of the system's environment, but also helps in decreasing operational risk.

Resulting from the profound combination of AIM Software's development experience, and its customer relationship processes tailored to each individual customer, AIM Software offers a complete tailored and personalized framework for supporting its existing customers, be it locally or globally.

Spectrum of our support–related services

To accomplish the best support-related services for our customers, the following areas are our prime objectives:

Local Support, first level being the local partner, thus always working in a local perspective
Central AIM Helpdesk: Extension of support to second and third levels
Localization of software (languages/features)
Technical training
Global support. Tailored to the worldwide needs of some of our clients, AIM Software offers a multitude of support alternatives covering 5 continents, delivered through its own resources and its partner network.

How does global support work at AIM Software

The in-depth experience and AIM Software-certified partners located in numerous countries around the globe offer your business an around-the-clock point of contact for your most demanding support needs.

Global support being offered by our partner network:

A standardized, certified partner network, hence offering unique problem analysis, and solving methodologies
More than 10 languages spoken
Standardized methods allowing for optimized quality assurance
Individual support and maintenance follow-ups with your official local partner available the very next possible local business hour

Do you want to know more about the global AIM Partner and Support Network?

AIM Software
T: +43 1 5124652
office@aimsoftware.com
www.aimsoftware.com