AIM Software Global Support Services
No high quality product can be used efficiently today without embedding it in a rich framework of services. Although our products render a high degree of user-friendliness, other problems remain to be solved and this is where our well-experienced global partner network comes in to help you.
One of our primary concerns is the continuous and reliable support of our partners, which increases not only the quality of the system's environment, but also helps to decrease operational risk.
Resulting from the
profound combination of AIM Software's development experience, and its
customer relationship processes tailored to each individual customer,
AIM Software offers a complete tailored and personalized framework for
supporting its existing customers, be it locally or globally.
Spectrum of our support–related services
To accomplish the best support-related services for our customers, the following areas are our prime objectives:
- Local Support: first level support is provided by our local partner.
- Central AIM Software Helpdesk: Extension of support to second and third levels
- Localization of software (languages/features)
- Technical training
- Global support: AIM Software offers a multitude of support alternatives on five continents, provided solely by its own resources and its partner network.
How does global support work at AIM Software
AIM Software-certified partners located in numerous countries around the globe offer your business an around-the-clock point of contact for your most demanding support needs.
Global support is offered by our partner network:
- A certified partner network with standardized problem analysis, and unique problem solving methodologies
- More than 10 languages spoken
- Standardized methods allowing for optimized quality assurance
- Individual support and maintenance follow-ups with your official local partner the very next possible local business hour